Responsible Gaming at minibet

At minibet, responsible gaming is not a footnote — it is a core part of how we operate. We believe that every player in Bangladesh deserves a safe, transparent, and fair gambling environment, and we have built our platform with that principle at the centre of every decision.

Gambling on minibet — whether you are betting on the BPL, spinning the reels in our slots section, playing live casino games, or enjoying arcade and fishing titles — should always be a form of entertainment that you choose freely and within your personal means. It should never be a way to chase losses, escape stress, or generate income you depend on.

minibet provides a comprehensive suite of responsible gaming tools that give you direct control over how much you spend, how long you play, and whether you need a break from the platform entirely. These tools are available to every registered player at no cost and can be activated at any time through your account settings or by contacting our support team.

We also take seriously our responsibility to protect vulnerable individuals — including those experiencing financial hardship, mental health difficulties, or addiction — and to prevent underage access to the platform. Our team is trained to identify signs of problem gambling and to respond with care and appropriate action.

minibet strictly enforces an 18+ age requirement across all games, betting markets, and platform features. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money gambling feature on our platform. This rule applies equally to all players regardless of location within Bangladesh.

During the account registration process, every applicant is required to confirm that they are 18 years of age or older. This declaration alone is not sufficient — minibet also conducts identity verification (KYC) checks that require players to submit valid government-issued identification, such as a National Identity Card (NID), passport, or birth certificate. Our verification team reviews these documents to confirm both identity and age before a player's account is activated for real-money play.

Where our verification team has any doubt about a player's age, the account will be suspended and access to funds withheld until satisfactory proof of age is provided. If it is confirmed that the account holder is under 18, the account will be permanently closed, all deposits returned (less any bonuses claimed), and the matter may be reported to appropriate authorities.

• Accepted age verification documents: National Identity Card (NID), valid passport, driving licence.
• Verification timeline: Most accounts are verified within 24 hours of document submission. In some cases, additional documents may be requested.
• Interim restrictions: Until KYC is complete, withdrawal limits apply to all accounts as a precautionary measure.
• Re-verification: minibet reserves the right to request updated identity documents at any point during a player's account lifetime.

If you feel that your gambling has become a problem and that time-out or limit tools are not sufficient, minibet offers a formal self-exclusion programme. Self-exclusion is a serious, longer-term commitment that completely blocks your access to the minibet platform for a minimum period of your choice.

Self-exclusion is available in the following durations: 6 months, 1 year, 3 years, or indefinitely (permanent). During the self-exclusion period, you will not be able to log in, deposit funds, place bets, or access any platform features. Any pending withdrawal of your account balance will be processed to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account) before access is fully blocked.

minibet will also remove your contact details from all marketing lists upon self-exclusion and will not send any promotional communications for the duration of the exclusion period or thereafter, unless you formally and successfully request reinstatement after the minimum period has elapsed.

• How to self-exclude: Contact our support team via live chat or email at support@minibet with the subject line "Self-Exclusion Request". State your preferred exclusion duration. Your account will be blocked within 24 hours of the request being received and confirmed.
• Reinstatement process: After the minimum self-exclusion period has passed, you may request reinstatement in writing. minibet will apply a 7-day reflection period before any reinstatement is processed. We may also request a responsible gaming acknowledgement before reinstating access.
• Indefinite exclusion: A permanent (indefinite) self-exclusion cannot be reversed. This option is available for players who wish to close their relationship with minibet permanently.
• Balance withdrawal: Any positive balance remaining in your account at the time of self-exclusion will be withdrawn to your verified payment method. minibet will not hold funds indefinitely for self-excluded accounts.

If gambling is causing problems in your life, support is available. minibet's responsible gaming team can assist you with account restrictions, self-exclusion, and signposting to further help. Our team is available 24 hours a day, 7 days a week and will handle all enquiries with full confidentiality.

To contact our responsible gaming team directly, email us at support@minibet with the subject line "Responsible Gaming Support". You can also use the live chat feature available within your minibet account at any time. When you contact us, you do not need to provide extensive explanations — simply tell us how you would like us to help, and we will guide you through the available options.

For players in Bangladesh who need broader support beyond our internal tools, we recommend speaking with a trusted family member, a medical professional, or a counsellor. While minibet does not maintain formal referral partnerships with specific external organisations, we encourage any player who is struggling to seek professional support from qualified mental health or financial counselling services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.

• minibet Support Email: support@minibet (subject: Responsible Gaming Support)
• Account self-service tools: Log in to your account > Account Settings > Responsible Gaming
• Emergency contact: If you or someone you know is in immediate financial or personal crisis related to gambling, please contact emergency services or a crisis helpline in your area.

Protecting minors from exposure to gambling content is a responsibility that minibet takes extremely seriously. Our platform is strictly for adults aged 18 and above, and we have implemented multiple layers of protection to prevent access by underage individuals.

If you share a device or household with minors, we strongly encourage you to take proactive steps to prevent them from accessing the minibet platform. Practical measures include keeping your login credentials private, logging out of your account after every session, and enabling device-level parental controls where available on your smartphone, tablet, or computer.

• Never share your account credentials with any other person, including family members or friends. Your account is for your exclusive use only.
• Log out after every session on any shared device to prevent unauthorised access by children or other household members.
• Enable parental control software on devices accessible to minors. Many Android and iOS devices offer built-in screen time or parental supervision features that can block gambling-related apps and websites.
• Do not allow minors to watch you gamble in a way that normalises gambling as a routine household activity. The Gambling Commission and child safety organisations consistently advise that parental gambling behaviour significantly influences children's attitudes toward gambling.
• Report suspected underage access immediately to support@minibet. minibet will investigate and act promptly on any credible report of a minor attempting to access or using the platform.

minibet conducts random age verification checks on accounts that exhibit patterns consistent with underage use, such as unusually low deposit amounts, device metadata inconsistencies, or IP addresses associated with school networks. Accounts flagged during such checks will be suspended pending verification.